No! We only do private experiences, other customers can't add themselves to your booking.  

Please arrive 5-10 minutes before the start of your game to make sure all your team members are on time, you can get organized and receive instructions from the game master.

We currently have 3 operating locations, both in Redmond, WA. Each location has different escape rooms. 

Downtown Redmond - 16261 Redmond Way, #150, Redmond, WA, 98052

• Luck & Key Bar
• NW Express
• Time Travel
• Cursed

Willows BP - 14824 NE 95TH ST, Redmond, WA, 98052

• School of Magic
• Crafted
• Wizard's Chest

Avalon Parcsquare - 16088 NE 85th St, Redmond, WA 98052

• Alice in Wonderland
• The Ghost Ship
• Zeppelin

Yes, each of our locations has parking available. 

Downtown Redmond - 16261 Redmond Way, #150, Redmond, WA, 98052

• 13 parking spots in front of the building
• 2 disability reserved spots

Willows BP - 14824 NE 95TH ST, Redmond, WA, 98052

• Parking in front of the building
• Ample space in the business park

Avalon Parcsquare - 16080 NE 85th St, Redmond, WA 98052

• Customer parking in front of garage with 1 disability reserved spot
• Street parking around the building
• Redmond Park & Ride garage about 5 min walk away

All of our quests are fully wheelchair accessible. 

We operate by appointment only. We are take reservations Tuesday to Sunday, on weekdays from 4:30 to 9 pm, and on weekends from 12 to 9 pm. We are closed on Mondays. 

If there are no bookings for the day, we will be closed. 

*Individual schedules for escape rooms vary.

We do not require a waiver to be signed for each person. You will be asked to agree to our terms and conditions for the entire team when you make the reservation.

You will have a copy of the waiver in the confirmation email.

For online reservations, we only take card payments. However, if you are paying in-person, we take both cards and cash, no checks. 

You are welcome to take a picture/video of yourself and your team. Ask your game master for best group shots!

However, we do not allow taking pictures or filming our puzzles and especially their solutions. Let's keep it a surprise for everyone ;)

To cancel, change, or reschedule your booking email us at info@conundroom.us. All ticket/event cancellations and reschedules must be done via email.

Cancellation:

• You can get a full refund if you send us an email cancellation notice more than 48 hours before the start of your game. 

• If you cancel less than 48 hours in advance, you can get full credit or a gift card for future use. There is no refund if you cancel less than 48 hours in advance.

• No refund or credit for a no-show. 

• No refunds for rescheduled bookings. 

Refunds for missing players:

• If you have players that can not participate in the game, you can get a full refund for up to 2 players if you notify us more than 24 hours before the start of your game. 

• You can get credit for up to 2 players if you notify us less than 24 hours in advance or after your game.

Rescheduling:

• We will be happy to reschedule your booking if you notify us more than 24 hours in advance. 

• No reschedule after your booking has passed. 

• You will receive no refund for a rescheduled booking.

Alice in Wonderland, Ghost Ship, Zeppelin, NW Express, Time Travel Ex Machina, Luck & Key Bar, and Crafted have at least 2 rooms. 

School of Magic, Wizard's Chest, and Cursed are single-room adventures.

No, we do not lock players in for fire safety reasons. You can leave the escape room at any point for any reason if needed.

Yes, Time Travel "Ex Machine" has rapidly changing LED strips across the rooms. The rooms are brightly lit, so there is no dark-light-dark effect. 

Zellepin has some red "danger" strobing. 

Our age requirements are based on the difficulty of a given room as well as the fragility of the puzzles. 

• School of Magic and Crafted rooms are suitable for players aged 8 and up.
• Ghost Ship escape room is suitable for players aged 10 and up.
• Alice in Wonderland, Zeppelin, Wizard's Chest, Cursed, and NW Express are suitable for players aged 14 and up.
• Time Travel is strictly for players aged 14 and up*.  
• Luck and Key is strictly for players aged 16 and up*.

*For Time Travel and Luck & Key, young players (under the required age) are allowed only as part of a larger team of adults (18+) where the number of adults is the same or greater as the number of kids.

We don't. Our escape rooms are permanent installations that take months to build. We rarely change the puzzles unless we rebuild the whole thing at a new location. 

You are welcome to bring a covered/bottled drink with you inside an escape room. No open cups. 

Food and alcohol are strictly prohibited inside our escape rooms. We might refuse service if you bring any of these. 

We currently have 2 escape rooms for kids 13 and under - School of Magic and Crafted. School of Magic was inspired by Harry Potter books and Crafted was inspired by Minecraft, but you don't need to know the books or the game to complete the quests. These rooms were designed specifically for kids 8-13 years old.

The School of Magic + Crafted package lasts 3 hours and can accommodate up to 16 players; the price is a flat rate of $560 ($604.24 after tax). The package books out the entire location for your event.

The party room is included with this package for no additional cost. The package books out the entire location, so you will have access to the party room at all times during your event. You will be asked to confirm party room usage when you make the reservation, so that we know what to expect.

Party process: 

For groups of 10-16 participants, players will be split into 2 teams; each team will go into one of the escape rooms. After completing their first adventure (about 1 hour later), the teams will have time to gather in the party room to celebrate. Since the event is 3 hours, we recommend spending no more than 45-50 minutes in the party room to ensure there's enough time for the second escape room. After the players have celebrated in the party room, they will switch to the other escape room that they have not done yet. 

Each room takes about an hour to complete. 

For groups of 9 participants or less, everyone can stay on the same team and complete escape rooms together. 

Setting up in the party room:

You can have access to the party room up to 15 minutes early prior to the start of your event. Please do not arrive earlier because the space will not be ready for you. You will also have time to set up in the party room while the kids are playing. Remember, you also need to clean up after yourself. The game master can help you a little but but keep in mind that they are running the games. 

• In the party room, we only provide you with the space (table and chairs). 

• The party room capacity is up to 20 people. 

• You will need to bring your own food, drinks, tableware, and any additional decorations (like balloons and birthday signs). You will also have access to a bathroom in the party room and a small kitchen with a sink, kettle, microwave, and a small fridge (which holds a few cupcakes or a small cake, see party room pictures for reference).

• You are welcome to bring any type of food that does not include copious amounts of sprinkles or easily crumbles. This will make the clean up easier. 

• Alcohol is not allowed unless you have a banquet permit. 

• You are responsible for cleaning up the party room. If the party room is left uncleaned, you are subject to a $60 cleaning fee. You can ask the game master for minor help, but keep in mind that they are monitoring the games and helping the players.

• No glitter or confetti is allowed (piñatas included). Only blue painter's tape is allowed for attaching decorations to the walls. 

Yes, you can definitely tour the location before you make the reservation. Please email us at info@conundroom.us to schedule a tour. We will be happy to give you a tour Monday-Friday from 1 to 4 pm. 

To save time for yourself and us, please follow the links below to see pictures of the escape rooms and the party room on our Google Drive: 

School of Magic pictures

Crafted pictures

Party room pictures

You can also visit our location during our hours of operation Tuesday to Sunday, on weekdays from 4:30 to 9 pm, and on weekends from 12 to 9 pm. Note that the escape rooms and the party room might be occupied by other teams. 

Many of our customers choose to order pizza for their event. Here are the nearby pizza places in the order of distance (closest to farthest): 

- Zauser Pizza has wonderful deep dish pizzas, 2 min drive
- Papa John's and MOD are both in Bella Botega Plaza, 5 min drive
- Zeeks Pizza does deliveries, 6 min drive
- Domino's Pizza is most popular for deliveries among our customers, 7 min drive
- Spark Pizza does deliveries, sort of like an upscale MOD, 8 min drive

Yes! We do require adult supervision (someone who is 18+) for kids who are 13 and under. The adult does not have to play with the kids, just watch them to make sure that the kids stay on track, don't break anything, or take any puzzle pieces. We need only one adult per team of kids or per escape room.

The adult does not count as a player and does not need a ticket as long as they are not playing with the kids. 

No problem! Kids under 7 can definitely accompany older siblings into the game for free. We can host up to two kids for free School of Magic and Crafted.

Absolutely not, none of our escape rooms have puzzles or other elements that were designed to be scary on purpose. 

We do not require a waiver to be signed for each person. You will be asked to agree to our terms and conditions for the entire team when you make the reservation.

You will have a copy of the waiver in the confirmation email.

We have a party room at School of Magic and Crafted location that you can book for $60 per hour. The party room capacity is up to 20 people. In the party room, we provide you with the space (table and chairs). You will need to bring your own food, drinks, tableware, and any additional decorations (like balloons and birthday signs).

To book the party room, fill out a custom quote request at party.conundroom.us or email us at info@conundroom.us.